REGISTRATION, PAYMENTS AND CANCELLATION

We advise all our students and collaborators to carefully read the following information and general conditions when registering at Triple A Formación S.L. with CIF B-93305548, hereinafter, Academia Avenida al Español.

1. REGISTRATION IN AVENIDA AL ESPAÑOL ACADEMY

Registration can be done in the following ways:

• In person at our center: Calle Compositor Lehmberg Ruiz, 9, 1º, Málaga.
• By email through our email: info@academiaavenidaandalucia.es
• Through our website: academia-malaga.es. Only for students of the Intensive Selectivity course.

1.1 Registration in the different courses:

ESO and HIGH SCHOOL support classes: it is necessary to pay a registration fee of €30 in addition to the corresponding month’s fee. If said month has already started, the fee will be prorated according to the remaining days.

Access to Intermediate and Higher Level Training Cycles and University Access Course for People over 25 and 45 years of age: a registration fee of €30 must be paid plus the fee for the corresponding month. If said month has already started, the fee will be prorated according to the remaining days. All classes of these courses are recorded, and are subsequently uploaded to the Academia Avenida al Español platform during the two weeks following their broadcast. All classes of these courses will be recorded and uploaded to the Center’s platform during the two weeks following their broadcast.

If the student signs up after the beginning of the courses, they will be able to access both the teaching material and all the classes issued by paying 50% of the fee for each of the months they have not attended.

Selectivity Courses: it is necessary to pay a deposit of €50 which will later be deducted from the Intensive Selectivity Course. All classes of these courses are recorded, and are subsequently uploaded to the Academia Avenida al Español platform during the two weeks following their broadcast. All classes of these courses will be recorded and uploaded to the Center’s platform during the two weeks following their broadcast.

If the student signs up after the beginning of these, they will be able to access both the teaching material and all the classes issued by paying 50% of the fee for each of the months they have not attended.

UNED Selectivity and Spanish Course for Foreigners: it is necessary to pay the full amount because these courses entail a series of additional services, such as legal advice for obtaining the student VISA from our lawyer specializing in Immigration; advice on student accommodation; carrying out activities and excursions in the province of Malaga; enrollment in different tests such as the PCE (Specific Competence Tests) of UNEDassis for access to Spanish universities or in the DELE Spanish language certification tests of the Cervantes Institute to accredit the level of Spanish, as well as the management of enrollment in any of the Spanish universities to the Degree that the student wishes to access according to their results.

English and French language courses: it is necessary to pay the first four monthly payments in a single payment of €269 or in two payments of €138. Starting from the fourth month, students will be able to pay the corresponding monthly fee, which is €69.

In all cases, it is necessary, to complete the registration, to log in to the Academia Avenida al Español platform and accept both the CENTER RULES and give consent to the processing of the student’s data by the center, as required by the regulations. protection in accordance with the provisions of Regulation (EU) 2016/679 (RGPD), as well as the provisions of national regulations on this matter.

1.2 Registration of minors

The authorization of the father, mother or legal guardian is necessary to be able to register for any of the Academia Avenida al Español courses, and it is their obligation to provide the center with the required information well in advance.

1.3 Payment methods

Payments can be made through the following methods:

Bank transfer indicating the name of the student and course:

Entity: BANCO SABADELL

Beneficiary: Triple A FORMACIÓN, S.L.

Account No.: ES1400811290120001079012

SWIFT/BIC code: BSABESBB

Concept: student name course

When using this means of payment, it is essential to send proof of said transfer by email.

If payments are made through banking means, the expenses generated by them are borne by the issuer. Academia Avenida al Español will always send the corresponding bank receipt.

Credit card (Visa, Master Card). Card payment conditions:

Academia Avenida al Español will not apply any surcharge to any type of card, whether from the European Union or outside our territory, regardless of whether the currency of said payment is in Euros or another currency.

In cash:

Registration can be done at the reception of the Center as long as the amount is not equal to or greater than €1,000, in accordance with Law 11/2021, of July 9, on measures to prevent and combat tax fraud.

2. VISA PROCESSING

To those students who need to apply for a student VISA to carry out their course, Academia Avenida al Español will issue the following documentation so that the student, always under the supervision of our immigration lawyer, can manage the processing of the same:

• Invitation letter
• Tuition
• Curriculum
• Payment letter
• Acceptance letter
• If necessary: ​​Certificate of accommodation and/or Certificate of delay.

To do this, students must:

• Send a duly completed and signed Letter of Acceptance of Conditions Registration Form.
• Provide a copy of your valid passport.
• Have paid the full amount for the course.

In case of denial of the visa, a copy of the original denial will be required for any refund (see cancellation conditions).

3. CONDITIONS OF ORGANIZATION AND CLASS SCHEDULES

Each course has a duration and scheduled weekly class hours, which can be consulted in the corresponding section of the Academia Avenida al Español website (academia-malaga.es).

All teachers at Academia Avenida al Español have experience, proven results and are highly qualified according to the diversity of courses taught at the center.

After a corresponding level test, and with the aim that students maximize their results, groups and classes are organized by levels.

All courses will be held on the scheduled dates as long as there are a minimum of four confirmed students. In this case, the schedule of classes and groups will be prepared according to the volume of enrolled students.

The class schedules and the teachers who teach them are subject to the availability of the Center and possible changes during the courses. Students will not be able to choose. However, Academia Avenida al Español will respond to requests in this regard and will try to adapt to the time availability of the students to the extent possible.

3.1 Academic calendar and holidays.

Academia Avenida al Español is governed by the academic calendar set by the Delegation of Education and Science of the province of Malaga and by the guidelines established by the Non-Regulated Education Agreement.

This calendar is provided to all students at the time of registration or request for prior information.

Classes are taught in the morning or afternoon, from Monday to Saturday, except holidays.

Spanish Labor Laws stipulate that holidays that fall on a Sunday move the holiday to the following Monday.

The center does not do long weekends, so the day between holidays and/or weekends is open for classes.

Holiday classes are not refundable and money is not refunded.

The prices of the courses are set independently of the month considered, as it is an annual average, calculated based on the academic calendar.

Students who withdraw for this reason will lose the deposit and must pay it again for readmission to the center.

4. TEACHING MATERIAL

Academia Avenida al Español will provide students with all the self-made teaching material necessary to complete the courses, as well as recommend the purchase of any other teaching material that is considered appropriate.

4.1 Library.

Academia Avenida al Español offers its students, as a loan, books and complementary material from its library.

To do this, interested parties will only have to inform reception.

5. ACCOMMODATION SERVICE

Academia Avenida al Español collaborates with high-quality student residences and professional real estate agencies.

If requested, all information related to accommodation will be provided and, if necessary, the contract will be managed to issue the corresponding accommodation certificate, if necessary.

6. CANCELLATION AND RETURNS CONDITIONS.

The cancellation conditions of Academia Avenida al Español are as follows:

• All course reservation cancellations must be based on fully justified reasons.
• The cancellation communication must be received at least 15 days before the start of the course and in writing (e-mail or letter). Academia Avenida al Español has to confirm receipt. The date of receipt will be taken into account and not the date of shipment.

6.1. Visas:

Those students who, despite complying with the documentation and other requirements necessary to obtain a student VISA, have been denied it may request a refund by sending a copy of the Denial Letter.

Academia Avenida al Español is committed to said refund in this case as long as your visa has been processed under the supervision of our lawyer specialized in Immigration Rocío Valero, whose services she offers free of charge to our center.

The days that have elapsed since the beginning of the course will be subtracted from the refund amount, a period in which the student will be able to receive their classes online.

7. DURING THE COURSE:

7.1 Postponement of the course:

If for reasons inherent to the processing of the student VISA or when there are reasons of force majeure (serious illness of the student or a direct family member – father, mother, son, brother) that prevent the student from starting the course on the dates foreseen, this must prove said causes through the appropriate supporting documents. In these cases the participant can postpone the rest of the course (with a minimum of one week) up to a maximum of 12 months with respect to the first date. The payments you have made related to the course will be respected in their entirety, and you will only have to pay the difference, in case the prices have changed from the moment it was contracted.

In these circumstances, Academia Avenida al Español also has the necessary tools for the student to fully receive the content of the course in which they are enrolled, and it is the center’s intention to apply them so that the student reaches the necessary level to keep up. of their classmates, through classes and extra support that are relevant.

If the case so requires, the Center will issue the corresponding Delay Certificate if necessary.

7.2 Change of course:

If, once the course has started, the student wishes to change from the one initially contracted to another, said modification will be possible as long as the following circumstances are met:

• The course that the student wishes to join must be currently being taught at the Center and have the minimum number of participants required before the aforementioned incorporation.
• The duration of the course must be the same as that contracted in the first instance.
• The cost cannot be lower than that contracted in the first instance. If it is higher, the student must pay the difference.
• To proceed with the change, the Head of Studies and the Management of Academia Avenida al Español must allow it.
• The student cannot have made another change previously in the course. Students may request a maximum of two modifications.

7.3 At the end of the course:

The center will issue, if required, the corresponding Certificate of Achievement as long as the student has attended classes regularly and with dedication and interest during the academic year, thus achieving the learning objectives established by Academia Avenida al Español for the course. in which you have enrolled.

8. RULES OF BEHAVIOR AND COEXISTENCE

If a student has bad behavior, disrespects a classmate, teacher, etc., breaks the rules of the academy, in class or common areas of our center, he or she will be informed by the Head of Studies or the Directorate of Academia Avenida al Spanish, verbally and in writing of the consequences that it may entail. If said behavior is not corrected after a first warning, the center will begin the expulsion process if necessary and in accordance with current legislation.

In the event of breaking any local, national or international law during your stay at Academia Avenida al Español, the appropriate measures will be adopted according to the seriousness of the incident. The expulsion of a student implies the loss of the right to a refund of any kind. All expenses (compensation, fines, etc.) incurred will be borne by the student and, in the case of minors, by their parents or legal guardians.

9. COMPLAINTS AND DISPUTE RESOLUTION

Academia Avenida al Español carries out continuous monitoring of each of the courses and the students, establishing periodic quality surveys for this purpose, and making available to our students a suggestion box that can be accessed from the center’s own platform. In addition, the academy has the necessary procedures so that any problem that may arise during the course is resolved as soon as possible. In any case, the participant may communicate his or her complaints to the center verbally or in writing.

In the event of not reaching a full agreement between both parties (center and student):

• The matter can be submitted to the Consumer Arbitration Board of the Malaga City Council.
• The school also has official Complaint Forms from the Junta de Andalucía available to anyone who requires them in the secretariat, which, by law, must be available to the client in all public premises.

With the desire to improve and to be able to resolve any issue in time, it would be appreciated if any claim or complaint is made and brought to the attention of the Center during the course and not after its completion.

10. MEDICAL AND TRAVEL INSURANCE

Academia Avenida al Español advises foreign students on its courses to at least come with medical insurance and, if they wish, travel assistance insurance. For those participants whose country is a member of the European Union, it is recommended that they come with the EUROPEAN MEDICAL CARD or, failing that, the E-111 FORM.

The center collaborates with different insurance companies and can arrange medical and travel insurance with a Spanish company for those students who request it.

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Contact

• 662 945 865
• 662 945 862
• 952 303 553
• ele@academiaavenidaandalucia.es
• info@academiaavenidaandalucia.es
• C/Compositor Lehmberg Ruiz 9, 29007 Málaga

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